Torchlight Festival of Camping

• The event is run under The Camping and Caravanning Club UK Club Site Policies, unless stated below otherwise. Refer to full policies https://www.campingandcaravanningclub.co.uk/policies/uk-camping/club-sites/ 

• Torchlight is a member exclusive event; a valid membership number is required when booking. All adults attending must be members, proof of valid membership may be requested at the event.

• All paying members will receive event wristbands when they arrive on site, these must be worn at all times to access the free entertainment.

• A maximum of 9 people are allowed per pitch, with no more than 6 adults in the booking. All adults must be a member of The Camping and Caravanning Club.

• Tickets for the event include a minimum three-night stay.

• Full payment is required when booking. 

• The Camping and Caravanning Club reserves the right to make alterations to the published event programme where necessary.

• Drinking of alcohol is allowed in licenced areas. All bars will follow a Challenge 25 policy. Your own drinks and food are not allowed into the bar areas.

• Under 18’s remain the responsibility of their parents or carers at all times. 

• We welcome well behaved pets on site but in the interest of safety and comfort we ask that pets are kept on a lead of no more than 2m when outside.

• With the exception of assistance dogs, pets are not allowed in the toilet block or marquees.

• For everybody's comfort on site, pet owners are respectfully asked to ensure any mess is cleaned up and noise is kept to a minimum.

• You are not permitted in areas designated ‘out-of-bounds’.

• A 5 mph speed limit will be in operation at all times.

• We want all of our campers to have a pleasant stay, that’s why we ask that there be no noise or movement of vehicles between 11pm and 7am.

• Noise must be kept to a reasonable level at all times so as not to disturb the enjoyment of others.

• Open fires are not allowed, other than purpose made barbeques – all barbeques must be raised off the ground.

• Failure to adhere to Terms and Conditions could result in entry refusal or ejection from the event without refund.

Ticket Pricing

• A family 3-night ticket is £298.98, which covers two adults and up to 7 children on a pitch and access to the on-site entertainment for the duration of the festival. 

• Single adult 3-night ticket is £198.99, which covers one adult and up to 8 children on a pitch and access to the on-site entertainment for the duration of the festival.

• Additional adult £99.99.

• Thursday night camping is available for a small fee for those that would like to arrive early.

Event Tickets and Delivery

• Event tickets and paperwork will be with you by 2nd August 2024, please contact the Club service centre if your tickets do not arrive by this date.

Arrivals and Departures

• Pitches will be available from 10am Friday 16th August 2024 or 10am on Thursday 15th August 2024 if you have booked to arrive early. Please do not arrive before this time.

• No arrivals will be admitted without a booking confirmation.

• Arrivals after 8.30pm may be parked in a holding area and pitched the following morning if it is not safe to pitch when you arrive.

• Pitches must be vacated by 12pm Monday 19th August 2024.

Pitching

• For your safety, we operate a "six metre rule" which means that units (excluding guy ropes) should be 6 metres apart from adjacent units in order to protect against fire.

• The unit (along with any ancillary equipment) must fit within the confines of your pitch whilst maintaining the 6 metre rule. 

• Only one main unit type is permitted on a pitch, ancillary items include an awning or 2 man pup-tent.

• Limited toilet and shower facilities will be available to campers that don’t have their own sanitation, such as tent campers and campervans. If you have your own sanitation we request that you use it.

• If you book an accessible pitch you must display your Blue badge at all times.

• All pitches are 10m x 10m grass – large enough to accommodate one main camping unit, i.e. a tent, trailer tent, caravan, campervan or motorhome, plus a car and an awning or pup-tent.
• Pitches are allocated on arrival, if you want to camp with a friends you must book at the same time to ensure you can book the same camping zone and arrive together.

Refunds, amends & Cancellation

• Cancellations made before 4 July 2024 will be refunded minus an admin charge of £25 per booking.

• Electric hook-up fees are non-refundable.

• Cancellations made after 4 July 2024 cannot be refunded.

• We cannot make any amends to bookings after 22nd July 2024. If you would like to add an extra night or occupants after 22nd July you will be able to do so when you check-in at the site.

• The Club reserves the right to cancel the event at any time should it be necessary, should this happen, a full refund will be given.

Covid-19

• Tickets will be refunded in full If the event is cancelled due to local or national Government restrictions relating to Covid-19.

• Tickets will be refunded minus the £25.00 admin charge or transferred to Torchlight Festival of Camping 2025 if you and/or your party cannot attend due to local or national Government restrictions, including self-isolation.

Liability

• All persons attending Torchlight Festival of Camping do so at their own risk and no responsibility for persons or property is accepted by The Camping and Caravanning Club.

• The Club will not accept responsibility for any loss or damage to the property of the camper, including personal belongings, cash, jewellery and motor vehicles, however caused during their stay.